Top positive review
6 people found this helpful
Sturdy machine, good value.
By G. on Reviewed in the United States on March 20, 2025
So, item is heavy but not to heavy for myself to move around. At least 50 lbs, wasn't able to get a shipping weight. At first turn on, kept getting error code E05. Emailed customer service and they responded quickly (within 6 hours) asking for a photo and video, so far so good. Figured something was causing the belt to not move.I decided to tinker around and realized the belt had been over tightened which was causing it to stick and make the motor work harder and shut off before overload. A quick loosening of the belt and it works perfectly. Has a pulse check, steps counted. For the price, I paid $270 but saw it for $160 on their website; it exceeded my expectations. Daughter loves it. Con: no automatic incline, must be done by a bolt removal below the machine. Pro: definitely worth the price, very sturdy machine with a wide belt. Would buy again but directly from manufacturer. Customer service responded quickly, fixed before they could assist.
Top critical review
1 people found this helpful
No Customer Service & Difficult to Set Up
By Mary Kropiewnicki on Reviewed in the United States on June 18, 2025
Customer service is nonexistent. I had to search online for contact info since none was provided. I called and it went directly to voice mail so I left a message. Getting the treadmill out of the box was a challenge if you live alone. I had to rip the box apart to get it out, that took awhile, then I could not get the handles up, finally I did, but the ratchet wrench that was provided broke, so now I have to go buy one since the handles won’t stay up. So far I do not recommend this if you do not have tools or a lot of muscle. It is very hard to assemble and there is no customer support which is concerning. I am not sure I will be able to even use it at this point and I have no box left to return it.
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