HOVERFLY H3 16" Electric Bike Max 28Mi Range

This bike is great. However, the shipping process is painful. Amazon was horrible at tracking the shipment every step of the way. I ordered two from Amazon. The first one had shipping issues and I thought it was just a one time issue. Amazon showed both packages as having left the facility after two days. When UPS NEVER HAD POSSESSION OF THE ITEM. after many painful calls to Amazon, CS rep offered me a $25 credit for my troubles and shipping delays. One representative said he personally spoke with the factory and that they would create a new shipping label and take the bike directly to UPS Sunday night and it would be guaranteed delivery before 10am Tuesday morning. This did not happen. I called back Tuesday when shipment didn’t arrive and UPS still had not received the item. I called back later in the week when bike had not arrived and was told I would be sent a new bike free of charge. This also did not happen. The new bike showed that it was in transit (never made it to UPS) then cancelled and refunded. Amazon still can’t explain why all of this happened. Amazon needs to be responsible for shipping process. This is why PRIME exists. We pay for a membership that has shipping responsibilities. Amazon failed miserably. Not once but twice. The bike 4 stars. It’s a good price for a quality bike. I read all the reviews for hours. It is heavy. About 60 lbs. the keys work. They send extra set for backup. The battery is removable so if you need this bike for work you can pack an extra battery. It takes about 2-3 hours to charge. It doesn’t have a speedometer. I was not sure of the speed and ordered a speedometer. It goes 14.9mph. I weigh 120lbs and battery lasts about 4-5 hours on gradual hills and slopes. It comes with a collapsible front basket and a hard metal basket for the back. It came with a phone holder for the handlebar. It has a shock absorber in the front and the seat also has a good shock absorber. I would like a bigger seat but this one works for now. The seat will not stay up. This was listed as a problem in other reviews. It sinks and moves around no matter how tight you get the clamp. It was easy to assemble and took about 30 min. Folding is easy but picking it up and moving is a challenge. I love this bike and would recommend. Amazon needs to get their shipping details together. These bikes were the most unpleasant order I have ever placed in Amazon history.