Gotrax XR ELITE MAX Electric Scooter

Final edit 11/12/24: I've replaced the scooter. I finally stopped having issues with the tires when I added Slime tire sealant to the tires. But then after I got to 500 miles on the scooter it started to struggle getting up hills. The speed would drop to 7-9 mph and then once I reached the top of the hill the scooter would shut off. Then the rear fender broke down where it mounts to the scooter frame. This is a big issue because the rear fender is where the hook is that the handle bars attach when you fold the scooter to carry it. I requested a new fender from the Gotrax person who'd been emailing me and offered to pay for it, but he sent me one for free. It was the wrong one. Since I hadn't sent the original scooter back yet, I took the fender off of that. I emailed Gotrax about the wrong fender being sent with photos of what i should have received vs what i did receive. I eventually heard back from him that it was a mistake at the warehouse and a new one would be sent. I finally received that one and it was still the wrong one. By this point I had seen that Segway had a new scooter being released and ordered that. I am finally happy to not have to worry about this scooter anymore. Now I just need to sell it.Edit 08/26/24: After speaking with another individual with Gotrax, they sent me a replacement scooter. Though I did have a bad experience with the previous person from GoTrax, the first person I spoke with and the newer person, Justin, have made my view of their customer support better. Its still the same model but the only difference is it has tubeless pneumatic tires so there is no more worrying about the inner tube puncturing. After over 2 weeks of riding the new scooter at least 12 miles a day, I haven't had any issues. The tubeless tires seem more bouncy where the ones with tubes were bumpy. The new scooter also doesn't have the height adjustment for the handlebar stock, which makes carrying it easier. I haven't gotten the E9 error with this one that I got on the original scooter, and the speed does drop down to 8-9 MPH while going up hill. From what I've seen from other scooters, and with my weight, this isn't bad for a single motor scooter.Edit: I haven't even had this scooter for 6 weeks yet and both the front and rear tire have gone flat on separate occasions. The descriptions says these have anti-puncture tires, but experience says otherwise. There has never been any sign of damage or puncture, but the inner tube just decides it's done holding air and gives up. I've tried using a bike pump and compressor to fill the front tire up (this was before I realized these are pneumatic tires that still have inner tubes) and the air escapes instantly. GoTrax customer service is inconsistant and unhelpful. The first time my experience was great. They sent me a whole new front wheel. Rim, tire, inner tube, all preassembled and filled with air. All I had to do was swap it out with the flat one. This second time, I'm told wheels and tires are not covered under warranty. They wanted me to send a video, but didn't specify what they wanted the video of. The scooter frequently fails and shuts down giving an E9 code, but no where on their website and list of codes does it say what the E9 code for the model of scooter I have is.I've had the Eclipse Ultra scooter for just over a week now. I use it primarily to commute between home and work which is just under 6 miles. I can make the round trip without having to charge the battery. The only issue it seems to have is going uphill. The scooter will slow down sometimes as slow as 8 MPH with half the battery still remaining. I have tried it with taking the charger to work and charging the battery to full and the same thing still happens. But after I reach the flat again and brake, I get an error code. I do not know the grade of the incline. The users manual is also not very clear on how to turn off the passcode feature. I would also like it more if there was a way to turn off the ambient light underneath the foot-board. I am almost 6'0. I can ride comfortably with the handlebars extended to the full height, but then when folding the handle bars down, I have to shorten the length of the handle bars. The location of the ring on the handlebars, which hooks onto the rear fender also is a slight inconvenience. Because of it's positioning, the handlebar neck does not run down the center of the board, but off to the side which makes carrying it slightly awkward. I may update this as I continue to use it.