Hover-1 Pro Series Altai R500 Electric Bicycle
$699.99
$2,299.99
70% off
Reference Price
Condition: New
Top positive review
Good deal
By JPG on Reviewed in the United States on September 20, 2024
Fun ride. Comfortable, stable, lots of quality extras (mirrors, bags, etc). Battery seems to last quite awhile but I have not maxed it out yet. (20 mile round trip used maybe 1/4 battery) TL:DR Took a couple hours to build. Very helpful to do with two people. Not clear where to put rear reflector. Mirrors take some trial and error to figure out the best angle for your body size and riding position. Provided multi-tool is comprehensive but a bit awkard to use.
Top critical review
31 people found this helpful
NO response from Customer Service
By Janet Morningstar on Reviewed in the United States on January 29, 2024
i Purchased as a special gift for my husband's 65th birthday. It was delivered in a very heavy box as you can imagine and had damage (torn & open) on one end. The bicycle itself appears to be in good shape but the hardware is missing. I'm guessing that it probably was in a sealed bag which was lost during delivery. This seems like a simple issue to fix however I have attempted to contact Hoover on 4 occasions, and I have never received a response. I can't rate customer service, as I have received none. The phone number listed is false. It simply advises you to go online. I have filled out the online form on 3 occasions since Dec. 28th, a full month, with absolutely no response. The silliest thing is that all it would take is them sending me the small pack of hardware requested. It takes specific screws not easily found. Amazon has been delightful in offering us a discount due to our issue but we still haven't been able to purchase the hardware locally. So Beware before you order this ebike!
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