Hover-1 Pro Series Altai R500 E-Bicycle

i Purchased as a special gift for my husband's 65th birthday. It was delivered in a very heavy box as you can imagine and had damage (torn & open) on one end. The bicycle itself appears to be in good shape but the hardware is missing. I'm guessing that it probably was in a sealed bag which was lost during delivery. This seems like a simple issue to fix however I have attempted to contact Hoover on 4 occasions, and I have never received a response. I can't rate customer service, as I have received none. The phone number listed is false. It simply advises you to go online. I have filled out the online form on 3 occasions since Dec. 28th, a full month, with absolutely no response. The silliest thing is that all it would take is them sending me the small pack of hardware requested. It takes specific screws not easily found. Amazon has been delightful in offering us a discount due to our issue but we still haven't been able to purchase the hardware locally. So Beware before you order this ebike!