Disc-O-Bed XL Outfitter Bunk Side Organizers

I ordered a “used, like new” Disc-O-Bunk from AMAZON, so that if there were any issues with it, AMAZON could easily help me, because that’s what I wanted to do. Nah. Placing my order with Amazon certainly doesn’t mean Amazon has anything to DO with sale, product, or service - I guess they just get the money. Of course it was from a third party seller, Spreetail. This information only appeared clearly after my money was taken, in my order details. Spreetail does not inspect their returns, at all, very obviously, so the bunk that was supposedly in excellent used condition, in exchange for a VERY small discount, was trashed. It had obviously been intentionally bought by someone for a single camping trip, used heavily on that camping trip, and then haphazardly thrown randomly back in its bags, unsecured, covered in mud. I kid you not, the $50 discount I risked resulted in me having to scrub literal mud out of a $350 item as soon as it arrived, after near nonexistent, incredibly thoughtless packing caused even MORE damage to it. The bags are punched full of holes because the ends of the pipes cut them when the package was thrown around some more in transit, because the package wasn’t PACKED in any real way. The pipes HAVE nice elastic holders in each bag to prevent this exact thing, but nobody had LOOKED at what they resold to me, after it had been returned, so they were still all just loose. These beds weigh at least 100lbs, together, and the packing by Spreetail consisted of thin cardboard wrapped around them and tightly taped, with no padding of any kind. Literally More tape than cardboard, even. The carrying bags are destroyed, but Spreetail has no idea if they HAVE those bags to send me as replacements, despite Disc-O-Bed readily selling them for $28 each, on their website. I offered to send a link to the exact part I need replaced, but they don’t have any interest in that. I guess there is no warehouse inventory system at Spreetail, so I get to hope that maybe they have the bags and can find them. I really don’t feel like spending another $60 to buy bags I should already have, for a mud-stained camp bunk. They were able to send me another locking strap, for the one that seemed to be entirely missing, without hassle, so I guess the “we aren’t sure if we have that” only applies to certain parts or is only a thing for certain customer service people. Speaking to representatives on the phone was super hit-or-miss, one guy was super attentive and helpful about the missing strap, and when I called back about the shredded bags, the woman could barely keep her attention on anything I said, she was so busy doing something else at the same time. Nobody could find my order based on the order number until I repeated it at least three times, but that might be language barrier stuff. Real mad at the absolute mess that was sent to me in “like new” condition. The beds themselves are GREAT, these are the e knew to get for sure. VERY solidly built, really nice powder coating on all the metal, the canvas is actual utility quality, and this scrubs out really well, with some Shout, I now know, after never using the things myself. They’re heavy, yeah, and they wobble side to side like any cot, no matter what you do, of course. Super comfy and sturdy and stable, the XL is wide enough for a kid to sleep with an adult, or big spoons, though two adults that aren’t very close might be crammed pretty tightly. I’d definitely buy these again, just never ever again on Amazon. I’ll be dealing with the Disc-O-Bed website itself, henceforth, this transaction was wildly unacceptable. Spreetail couldn’t have ebayed this one for $150, the way they sent it to me, but hey, they got over twice that, by just not caring about their customers.