Segway Ninebot F30 Electric Kick Scooter Refurbished

I really want to love this and almost do expect for 3 issues. 1. First and foremost is the battery life. After being stranded on my first ride further than the local coffee shop I setup an idealized test. I weigh 160lbs, It was a dry 68 degree day, I rode almost entirely on perfectly flat streets (along the river) with almost no stopping or slowing on cruise control 98% of the time. On Standard Mode, no Sport mode, with regenerative braking at 100% and no headlight on. The range is stated at 18.6 "Typical" on the F30. I got 12.1 and that was running it until it completely died. For a while I was down to where it would only go 5mph so I eeked every mile out of it I could. In more typical conditions with no big hills or anything, typical stops and starts, etc I got I think less than 9. That I didn't record per se I just know about how far I went. That's why I setup the test. So in the end with less than a 9 mile range I can't take it anywhere outside of my neighborhood or so which it super disappointing. I just researched and found a NYT article that says "if you’re not as concerned about range, the F30 still got a respectable 10 miles per charge in our tests without slowing down." I wish I had read this before I bought. 2. I just spent an hour and a half with their chat tech support. It was incredibly insulting and useless. So if you think you are under warranty get this, the cost to ship it back to them, which looks to be $150, is on you even if it broken from the get go. I now understand that it's likely not broken, just never had a chance of getting the mileage they claim, but I would have paid the money to ship it back and been even more unhappy when I got it back and had the same results had I not researched it myself. Their tech support is really worthless. Has no idea what a realistic range is or if it's even broken/out of spec. This was my second call and both times I felt really insulted. Just continually just hits a button that puts a prefabbed message on the screen (it was not a bot) and keeps repeating himself. Offers no troubleshooting or actual support. Horrid. 3. I have this super weird problem where my app looks different than all the others online or even that tech support has ever seen. I deleted and redownloaded from the app store. The lock is different on mine and doesn't work right. They have no solution. That was a key feature for me to have an electronic lock for when I just want to duck into a coffee shop for an in and out and don't want to carry a U Lock and deal with all that. I have it Apple Airtagged so between those two I feel comfortable with a short daytime stop with it in view. But it disenages in way under the 3 hours listed on the spec and now I don't trust it to stay locked so I can't use that feature at all. So It looses 2 stars for range, one star for customer service and one for the lack of a lock/unsolvable app issue. So sadly 1 star.