Top positive review
54 people found this helpful
Super Handy is Super Dandy and a Mobility Life Saver to Boot
By Joseph D. Carta on Reviewed in the United States on September 13, 2023
What a great product, truly remarkable. My girlfriend has mobility issues due to a serious car accident over a year ago. We love to travel and especially love cruises. Unfortunately, a few months ago we took a cruise and discovered that due to her mobility issues we were unable to enjoy the cruise as we had in the past. We booked another cruise in July on Norwegian heading North out of Baltimore. We looked into renting a scooter but discovered it was going to cost $400.00/ week for a rental. Consequently, we started looking into buying our own. After much research and reviews we felt the SuperHandy would easily meet our needs and our pocketbook. We ordered one and were pleasantly surprised at how quickly we received it and how easy it was to assemble. We left for our cruise on 9/1/2023. Due to its size, weight and portability were we able to use Uber to the port. My girlfriend was able to ride on her SuperHandy from the Uber drop off, through check-in and right to our cabin. Due to its size, we were able to park it in our somewhat small cabin right in front of the small sofa. SuperHandy permitted my girlfriend to go anywhere and everywhere on the ship. While in port she was able to transport all over. We did 10 miles in Boston she on SuperHandy and me walking. Her battery went red just has we got back to the cruise terminal. Also, 2 of our ports were tendered (boat from anchored Cruise ship to port). Due to its size and weight, she was able to go and enjoy these ports. Many of those on larger and heavier scooters were not. We flew home and consequently we again were able to Uber to the airport and home. My girlfriend was able to ride her SuperHandy right down the jet way where she removed the battery and they then took it and put it on the plane. When we landed, they put it back on the jet-way for her and she rode up the jet-way and out to the Uber pick-up location. Overall, she was able to go just about anywhere. Occasionally, she would encounter a curb that was a bit high or had a wide gap. In these incidences It was easy for me to pick up SuperHandy and move it over these spots. So many on the ship made inquirers about this great little mobility scooter. We were happy to tell them all about it. This truly is a win- win for most who have mobility issues. Great Product at an even greater price.
Top critical review
62 people found this helpful
Bad Customer Service
By A_diva on Reviewed in the United States on January 2, 2024
Update: I contacted the seller because my sibling lost a part to my mom's scooter. I simply asked for the dimensions of the part so I can find it in the local hardware store or if they wouldn't mind sending me the part. The part that is missing s very small and has insignificant cost, but I just didn't know the size. It's a pin dowel but it's used to lock the seat of the scooter in place so it's an important part. The seller responded to the extent of "It's been more than 30 days so we can't give a refund" . Well let s see I never asked for a refund. That is horrible service. Not even bothering to read the question says a lot. The scooter works but I would not buy from them again, I would rather pay more money than not be able to get a simple question answered. I was able to find the part in my local hardware store for about $5. I just bought a couple of sizes . I'll test this weekend when I visit my mom to see if they work. So basically they lost a customer and supporter because someone was lazy to read a question about a $5 part. I will be covering the logo on the shopping basket attached to the scooter. I will not help a company with poor customer service advertise. Original: After my brother passed, my mom got sad and just laid around the bed a lot and eventually her legs got very weak, and now she can barely walk. My mom purchased a cheap wheelchair, one of the manual ones that need to be pushed by another person, but she hated when we would push her and it was almost always turn into a small fight. When we traveled to Hawaii, it was such an inconvenience pushing a wheelchair. I purchased this mobility scooter for my mom about 6 months ago and my mom loves this thing. She likes feeling a little more independent and if you dare try to maneuver it for her, she gets angry lol. Although this isnt intended for use as a mobile wheelchair, I think its better, at least for our needs. I added a seatbelt to it, but my mom refuses to wear it. I needed something light and compact. This is exactly that. It does look like a mini bicycle with a wide seat, but sometimes simple solutions are the best. I have no problem getting this in my small car. I don't even fully take it apart, I just remove the seat and it still fits into my hatchback style trunk.
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