Top positive review
Game changer in a small package
By Kindryll on Reviewed in the United States on July 14, 2025
I purchased my scooter in September 2023. It arrived two days before I left for a seven day cruise. I took it out of the box, changed the batteries, put it in my car and left for the airport, all on the same day. This scooter has been a game changer. I love to travel but with increased mobility issues I had been restricted in what I could do. This scooter helped open new opportunities for adventure. I've flown with it several times, I was able to take it right up to the plane and they stored it for me under the plane. Once we landed it was waiting for me when I got off the plane. It was perfect for the cruise, the batteries last for a really long time, one battery was usually enough for a full day of sightseeing. When I've had to contact customer service they have been very polite and helpful and were able to resolve my issues. I drive a KIA Sportage and the scooter fits easily in the back with plenty of room. I'm not a strong person but I've been able to lift the scooter in and out of my car without issue.
Top critical review
62 people found this helpful
Bad Customer Service
By A_diva on Reviewed in the United States on January 2, 2024
Update: I contacted the seller because my sibling lost a part to my mom's scooter. I simply asked for the dimensions of the part so I can find it in the local hardware store or if they wouldn't mind sending me the part. The part that is missing s very small and has insignificant cost, but I just didn't know the size. It's a pin dowel but it's used to lock the seat of the scooter in place so it's an important part. The seller responded to the extent of "It's been more than 30 days so we can't give a refund" . Well let s see I never asked for a refund. That is horrible service. Not even bothering to read the question says a lot. The scooter works but I would not buy from them again, I would rather pay more money than not be able to get a simple question answered. I was able to find the part in my local hardware store for about $5. I just bought a couple of sizes . I'll test this weekend when I visit my mom to see if they work. So basically they lost a customer and supporter because someone was lazy to read a question about a $5 part. I will be covering the logo on the shopping basket attached to the scooter. I will not help a company with poor customer service advertise. Original: After my brother passed, my mom got sad and just laid around the bed a lot and eventually her legs got very weak, and now she can barely walk. My mom purchased a cheap wheelchair, one of the manual ones that need to be pushed by another person, but she hated when we would push her and it was almost always turn into a small fight. When we traveled to Hawaii, it was such an inconvenience pushing a wheelchair. I purchased this mobility scooter for my mom about 6 months ago and my mom loves this thing. She likes feeling a little more independent and if you dare try to maneuver it for her, she gets angry lol. Although this isnt intended for use as a mobile wheelchair, I think its better, at least for our needs. I added a seatbelt to it, but my mom refuses to wear it. I needed something light and compact. This is exactly that. It does look like a mini bicycle with a wide seat, but sometimes simple solutions are the best. I have no problem getting this in my small car. I don't even fully take it apart, I just remove the seat and it still fits into my hatchback style trunk.
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