HulkFit Pro Series Folding Mount Wall Rack

My experience: I ordered this a budget friendly option. First order was shipped to Alaska instead of my address in Puerto Rico. I was super patient, Amazon messaged me and said they had options. They told me it was lost, and shipped a new one. During the 2nd window of shipping time a package did arrive, missing core parts/or damaged and missing small parts - package had been taped back together. I thought no problem Amazon already supported me and sent a second, second one shows and was still missing hardware and again package is taped back together. About a week later Amazon sends me a message saying “we’re charging you for the second rack we sent”. I’ve tried to message about this product and in automated options I’m now forced into a return and paying shipping or they will auto bill me for the second rack - this is nonsense. I wanted a budget rack, I have a Frankenstein rack, I bought parts at the local ferretería to finish my install and I’m charged double and it took something like 7-9 weeks from ordered date for in stock product. What single metric of quality was met here? What warrants paying double? Also I ordered the spotter arms and they didn’t fit the uprights, could be due to various racks or just a misfit - who knows?… Please, Hulkfit or Amazon, step up and support the product and service around it. This could easily be resolved with minimal effort from you, and you still have an opportunity to keep a customer that would considering purchasing product in the future.