Top positive review
12 people found this helpful
Very Pleased
By Gman on Reviewed in the United States on November 12, 2020
I did a lot of research and chose the Nordic Trac as I wanted the realistic experience of doing a road bike ride. I decided to order thru Amazon given the friendly return policy (vs. directly from Nordic Trac where you have to pay $$). I opted for the $20 delivery indoors to the room, which was worth it as its quite heavy/bulky. The setup is straight forward- there is a video on the NT website to follow. All of the screw holes line up, but I did have a problem getting 1 screw to seat correctly to screw in- took me about an hour to resolve this. But other than that assembly was pretty straightforward. The bike is as advertised. Takes a little bit to find the right seat/handlebar adjustments but once you do its great. I opted for the 15 inch screen which is plenty large for my needs. The automatic resistance/incline changes has worked great. The fan is also quite useful- I have the bike in my basement right next to a window I can open, however once I get going I turn the fan on low and it helps. The bike does not have a power switch, so I ordered a surge protector outlet where I can just press a button to turn the machine on. My only complaint - on the roads when you are going downhill you coast to catch your breath - on this bike you have to keep pedaling albeit its much easier when going downhill. As for iFIT, its pretty good. I do a combination of instructor led road bike rides, along with google map rides that either they have created or I create myself. The instructor rides are true videos with narration, where they will tell you the target cadence you should be shooting for. This is quite helpful when they are doing intervals in the workout. I like the length of the workouts also - most are around 30-40 minutes, with some being longer. If I have an hour planned i'll do 1 instructor ride followed by 1 google maps ride. The google maps rides adjust incline according to the terrain, however its not always lined up perfectly with the image. Every 3 seconds or so you get a new image- a lot of them were taken pointing backwards from a car which is a little annoying as you are on the other side of the road. In addition occasionally you will get a random picture of something crazy inserted in for 1 of the shots. They do have interesting rides- i'm just finishing a 10 ride set of colleges in the US which is interesting. They also have mountain bike instructor rides (which I've done and like for variety), and separately have spin classes which I have not tried yet. Overall though I give iFIT a thumbs up. You can map out your schedule ahead of time on the computer (choosing the rides you want to do), and once you finish the ride it moves it into the 'complete' zone and records your stats. Overall i'm quite pleased with this purchase - its not cheap but I've used it more than I expected in my first month. Note I did also purchase the Amazon warranty for 3 years - I figure that for something with so many moving parts/electronics it would be worth doing this. This also comes with annual maintenance. The way I look at it i'm not going to the gym anymore as i'll just do this, so after 2 years it will pay for itself. The only thing I dread is one day moving this thing out of the house- it is quite heavy! But overall I highly recommend this!
Top critical review
53 people found this helpful
Worked perfectly for a day, then nothing but problems
By tracy on Reviewed in the United States on October 27, 2020
Well, where do I start? How about with the bad news. Like others have stated, the bike is awesome. You get a great workout with the automatic incline/resistance set for you. Unfortunately, that lasted 1 day for me. Since then, I've experienced random reboots, frozen screens, and failure to load the iFit software. In the past 6 weeks, I have spoken to Nordictrack/iFit through emails and chats about 7 times. I was told that the problem might be a controller board which would be ordered for me. That was back in September. As of today (October 27th), I'm still waiting for that part. I've also been asked to factory reset the console. I've done that so many times I can reset it while wearing a blindfold. I was also emailed instructions on how to remove the iFit software and reinstall it. When I did that, the bike worked for about a week. Now, the software no longer loads. Due to this, the bike is stuck in an incline position and the resistance is also stuck on a higher level than I use. I am unable to lower the incline or resistance with the handlebar controls so at this point, the bike is pretty much useless. Each time I start a new support ticket, I receive a similar response that they are sorry that the part replacement is taking longer than expected and suggest that I reset the console again. The problem is, Nordictrack is still manufacturing these bikes so apparently they have enough parts. I should note that at the end of September, I received a call from a local repair company who is contracted to repair Nordictrack equipment The tech I spoke to didn't think that the problem was with the controller board. He also said that it is not uncommon for Nordictrack to take a long time to send out replacement parts and wished me luck in getting the part. Now, for the good news. Thank God I purchased this bike on Amazon. They stand behind the products they sell! I was able to get it returned even though the return window closed a few days ago. Now my big dilemma is whether to order another Noridctrack (thinking I received a "Lemon") or cut my ties with them altogether and go with the Peloton. The reason I didn't go with the Peloton originally was because of the auto incline/resistance during workouts and the worldwide bike rides that Nordictrack offers. If Peloton would come out with something similar, I wouldn't hesitate to go with them. Note to Nordictrack: If you respond to this review, please don't patronize me by leaving your "canned" response of thanking me for the review to help you improve the customer experience. Just sent the replacement parts (on a timely basis) when people need them so they can get back to using their $2.000 bike! Update....11/16/20.... I've had my new bike for about a week now. The difference is like night and day. Once I set up the new bike, I immediately noticed that the monitor was just a bit different. In additional to the normal stats that are on the top of the screen, there are also additional settings on either side of the screen. There are buttons on the left side of the screen that can control the incline and buttons on the right side that can control the resistance. I never had these buttons on my old monitor so I'm not sure if that was part of the problem with the old bike or it was something else. And yes, I was current on software updates for the old bike. The bike now works flawlessly and what one would expect on a high end bike. For those that are having problems with the software, keep contacting Noridctrack/IFit until your problem is resolved. I did notice that when I would respond to an email from them, they would never follow up on my email. The only way I could get them to respond was to create a new support ticket which would then prompt them to email me. Good luck and happy riding!
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