Ledlenser H19R Core Rechargeable Headlamp

Ironically this is the best headlight brand in the business but also has the worst customer service in the business since they split from Leatherman seven or eight years ago. I have severe spinal injuries and breaking up a dog fight attacking triplets who were 10 years old 2 years ago and I need a good reliable headlamp. I purchased the H19R from Amazon and I thought I could charge a second battery by itself but they're wonderful pictorial mosaic of a user's manual doesn't address it. So I placed the order on Sunday for one extra battery and two charging magnetic cables. When I realized that that was a mistake by reading Reddit and actually using my brain I immediately 5 minutes later left them voicemail emailed them and tried faxing them but their fax number doesn't work. They told me the next day yesterday that it was already shipped which is a provable lie because UPS showed that the item was still in the vendor possession not theirs. They went ahead and shipped it anyway knowing that I'm going to dispute it with Capital One and Amazon. This is not a new occurrence and if you look at Reddit you will see 98% of the people say the same thing It is a fantastic lighting company but the customer service is worse and worse every year. So I would go to Fenix lighting I have a couple of their products and they have been extremely supportive by customer service working with me knowing I have a spine injury and setting a 1 hour time. If I need to discuss a function I can't figure out. Ledlenser I guess it's just an end for the money or in my opinion a set of monkeys managing clowns. It's really pathetic. I had an XEO19R and a backup and those were the best lights I have ever seen in my life. It really is too bad about the customer support. They have to know that that's bleeding sales to their competitors on a daily basis and I guess maybe trying to take a loss and get a tax break. Anyway this item itself is fantastic I wish they had a user's guide rather than a mosaic pictorial manual that is useless. I have never seen a pencil that doesn't have some kind of menu lol. Overall that my biggest impression I've only had it for a day is it the battery is much much smaller than the XEO 19 R so I wouldn't feel need to put it on my side but they do include a cable for that. If I were on the fence I would take a look at Fenix lighting and they have an analog to the H19R that has gotten some pretty fantastic reviews.