Bowflex SelectTech 2080 Barbell/Curlbar

I have to preface this review with what I purchased, as the description seems to keep changing, leaving a flood of good reviews for other items. I bought the Selecttech 2080 set with curl bar, straight bar and the 40lb upgrade set. There were problems with it explained below, and I called Bowflex support for assistance with the problems. I imagine Bowflex records customer service calls, so they can verify all of the following. I called them at 6:48 PM EDT on 8/8/2023 and spoke to a rep who said some discouraging things to me about this product and Bowflex's quality. The Bowflex rep was honest and helpful, and I appreciate his honesty. Unfortunately, what he was honest about was that Bowflex’s parent company Nautilus did not have good quality control, and in some weird way he associated it with the planet being overpopulated. Anyhow, after I assembled and ensured everything was adjusted properly based on the owner’s manual, I set the weight settings to 120lbs on both sides (using the curl bar), lifted it straight up, and the weight plate to the far right fell off. I then went to set it back in place, and the far left weight plate fell off before I could set it back down. I got everything set back in right in the stand and tried the straight bar. The same result happened, the far right weight plate fell off then the left. I set it all back in order in the stand, looked everything over then went through the owner’s manual again to ensure I didn’t miss anything. I confirmed everything was set up and adjusted properly. So, I searched online to see if this was a common problem and found several news stories saying this was recalled for this problem, and that buyers should call Bowflex’s parent company Nautilus directly for the kit to fix the issue. Once I called and got in touch with this Nautilus rep., he first confirmed that my unit had not been a recalled unit or it had already been updated with the fix, as the little spring-loaded plastic tab at the center of the bar that goes through the weight plates was white, and the recalled ones were black. He then went on to tell me, as mentioned above, that their quality control is not good and my unit or possibly the 40lb upgrade could be defective. He gave me some trouble shooting instructions to go through each weight setting progression and lift up a couple of inches at each setting to see if other settings have issues. This hurt my back a bit doing so, but I did follow his advice and went through the progressions. The problem only occurred at settings 110lbs and 120lbs on both the curl bar and straight bar. He recommended returning it all and (to paraphrase) he talked rather negatively about selectable/adjustable weight products in general. Other consumers should be aware that a Nautilus company rep. admitted that they have poor quality control, and even after recalling the product for this exact reason, the problem still exists. I had to re-box all of this heavy equipment and take it to a UPS drop off location myself to return it all. This has been a discouraging and bad experience from a company (Nautilus / Bowflex) I once regarded as the best at what they do.