Mongoose Expert Adult Bike 27.5-in Wheels

So you know when you buy a used vehicle you’re hoping it’s not a lemon. Well I bought this bike new but I definitely got a lemon. First when assembling it the whole steering unit fell apart so I was trying to piece together washers nuts and bearings when I had no clue how they were initially put together. Since then the steering has never really felt normal. Then the second time I drove it the chain fell off. I put it back on and it fell off again on the same ride. I drove it another time in the chain fell off again so I took it to the bike shop and had it tuned. Then on the seventh time using the bike I brought it to mountain bike trails. Previously I only drove it on the road. While driving the bike my pedal started to wobble and came loose. I had to push my bike back to the car. I’m almost 40 and I know this sounds bad but my mom was so upset about all the issues I had with the bike she decided to call the manufacturer since it was non-operational at this point. Apparently Customer Service was extremely rude. They kept on telling her just read the manual but the manual had no bearing on whether or not my pedal worked anymore. Also they would not pay for the tuneup that I had because of the loose chain. This might’ve been the worst experience I have ever had purchasing anything on Amazon as I purchase multiple things monthly. Such a disaster and customer service was absolutely no help. I took a big loss on this bike. However they did say they have sent a new pedal in the mail and hopefully they sent the part of the pedal screws into as both pieces are stripped. I know everything was put together to satisfactory as like I said earlier I had the bike tuned up and looked at by a professional due to the many problems I was experiencing. I would not recommend this bike to anyone not for the fact that I think you will have the same issues because if I didn’t have those issues I would like to bike but the customer service was horrendous.