Top positive review
40 people found this helpful
My son loves his new big boy bike
By Blake H. on Reviewed in the United States on July 1, 2022
The good: 1) it looks awesome in person. Very well made and the soft pads are nice for my son to not smack his netherregends when dismounting from his new big boy bike 2) it took me 15 minutes to put it together and another 5 minutes to cut the seat down 2 inches so he would be able to fit on it. (He is 5 years old and 46" tall. His legs were just a bit too short to reach the ground so I used a saw zall with a metal blade...you could use a cheap metal pipe cutting blade from home depot if you don't have a sawzall...and I took the seat off, cut the long pipe on the bottom and then put the seat back on. Boom...he fits the bike perfect now and there is plenty of length left to raise it up as he grows. I would imagine he will fit this bike for at least 3 more years or more now. 3) the chain is enclosed which is AWESOME. I dont see the chain popping off of the gear at all and it looks like it opens easy so I can grease the chain every so often to keep it riding smooth The bad: 1) the front brake lever is a cheap plastic...for a kids bike this expensive I don't know why they didn't use a metal break lever as I see this one breaking the first time he inevitably drops the bike on the handle bar when jumping off of it. I plan to change this out with a metal one which will be very easy to do but seems silly given this is an expensive bike for a kid and I don't understand why at this price point they would use a cheap plastic lever when everything else is built of good quality from what I can tell...this goes the same for the pedals being plastic but I actually prefer this for him right now given I could see him splitting his shin on them as he continues to get better and better on the bike so I'll let that one slide.
Top critical review
28 people found this helpful
Absolute worst customer service
By Alexey Pislegin on Reviewed in the United States on October 19, 2020
Let me get it out right from the beginning: the bike is ok, it is sturdy, nice looking, easy to ride and overall fun. The reason for one star is the customer service. Month after the purchase, while my kid was biking, the brakes handle broke off. Not going to discuss the quality of material, that was in fact sole episode, the rest of the bike, and the second one (i got two, one from amazon, another one from the manufacturer itself) were in tiptop shape. But the amount of hoops i had to go thru to get a spare brake handle is unbelievable: first its almost impossible to reach the customer service, call wait is over 40 minutes, and the emails they are not responding to; secondly, once i actually managed to submit a ticket, they kept silent for a month, a MONTH! i had to call em again just to fin out there was some information was wrong. if only they have reached out to me and asked for clarification, but that would be too much, wouldn't it, segway? and once i actually got all the information they required to them, and after the confirmed they have sent out the part - there is nothing. its been 2 months, no parts, no emails, no calls. Just silent. Even my ex treated me better. shame on you, guys.
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