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3.9 out of 5 stars

Top positive review
78 people found this helpful
A few months in...
By K. McClain on Reviewed in the United States on June 2, 2020
There are some really good reviews on here, so I will just go ahead and write a summary of my experience.   I am a casual bicycle rider and have been for 40 years, always consistent but never approaching enthusiast level.  The way the bike is promoted misses the best feature.  To see that, skip ahead to 'The best feature they don't talk about'.  Again, there are some good reviews on here that are more comprehensive than mine.   Pros-Easy setup-iFit is included for the first year and reasonable after that-Great riding experience-Nicely designed and equipped-Able to be ridden without special equipment-Can ride without having to figure out how to make adjustments-Has in integrated fan-More than just bike riding content Cons-No in-home setup or fit guide-No intro ride-Less community oriented than some other systems (live classes are now available but not tested)-No freewheel takes getting used to-The website experience for iFit seems to be behind the  I looked at several different bike options and decided to focus on  what appears to be the three leading bike systems for home.  I know there were less expensive options and there were some reservations about buying into a complete system, but in the end it was about what I needed to do to reduce the everyday friction presented by trying to fit in a workout as a busy parent.  Most of the time when I was going to the gym, I was going alone anyway.  The key feature of this bike system is the iFit content.  The other bike systems have on-demand and live classes too, but what really appealed to me were the interactive outdoor rides.  More on that later.  This bike also includes pedals with toe cages so you or anyone in your home can ride without special equipment.  Some bikes require special bike shoes for everyone which is unnecessarily restrictive.   Delivery & setupSome bikes come with (non-pandemic) in-home setup.  I did not see that offered, so mine was delivered to my (garage) door.  It was very heavy, but not too difficult for a reasonably fit person to carry piece by piece down a few steps and put the bike together in its final home.   It is packed extremely well (as it should be at this price)  and I highly recommend two people for the initial unpacking.  Assembling the bike took an hour with the included tools, and the directions were fine.  The inclusion of the water bottle holder and weights are a nice feature that did not cost extra like some others.  The pedals are platforms with cages, allowing everyone to ride without bike shoes.  You can change them without voiding your warranty.  There is also a fan which is a nice touch.  There really should be a bike fit guide for the new user.  I had to figure out how to setup the seat and handlebars, and I think this could have been handled in an intro video.  The bike itself is high quality and feels very solid, even sitting on carpet.         iFIT AppThe setup of the app was easy and the interface boots up quickly (it is Android based). The app took an update and has received several in the past 5 weeks, providing additional functionality. It is easy to navigate and I have continued to discover new features.  The screen is nice and is responsive.  You can also log in online and via an app.  I don't do this much since the screen is great and everything I need is there.  It is heart rate monitor compatible and so far has worked effortlessly with mine.   iFIT ContentAll the other bikes I looked at have a manual control for the tension, which you have to adjust via mechanical knob while you are riding.  I have done studio classes and have always found this to be a somewhat annoying and arbitrary function.  Sure,mechanical systems are possibly more reliable in the long run but there is a good warranty, not much to fail and I don't like having to constantly make adjustments and guess the tension.  You can focus on wattage of course, but I still don't like it.  Instead of a knob, this bike has electronic tension that is right on your handlebar.  You also get something that I have not seen on any other setup, which is elevation and declination.  This adds a whole new set of options to your ride which become evident very quickly, especially when you take a non-studio ride.  I have taken studio rides, and they are fine, but not my first choice now that I have an option.  My preference is to ride outside, which I find to be more engaging, and appears to be unique to iFIT.  The screen also moves so you can take advantage of yoga and crossfit content.  There is an HDMI out too if you want to see the content on an even larger screen.   The best feature they don't talk aboutThe bike's ability to change elevation and tension electronically allows you to leave the trainer in control during your ride, and it is fantastic.  Not only do they have recorded studio (live classes coming out now, but I have not done one yet) -they have rides on trails, roads, and cities all over the world and even on the hardest workouts, the time flies by.  They do not do a great job showing this.  They show the studio content, they show people riding head to head, They show the bike a bunch (who cares) but they miss what I think is the coolest part - the interactive outdoor rides!.  It is like being on your own Disneyish ride with the fan blowing (set it or have it on auto), the bike adjusting to the elevation, and the tension adjusting based on the elevation and the type of workout - automatically.  You can override or return control to the trainer anytime, but it makes the experience so smooth I rarely touch it.  Once I experienced this, I had no doubt that I made the best choice.  I would like to provide a link to a video, but I only found one brief one on their FB page and it just is not enough.  This is really their loss, so I would not deduct anything. SummaryIf you are deliberating between the higher end indoor bike options and you want more than just a studio experience, I don't think there is anything else like this out there.  This is not an inexpensive toy, but there appears to be a lot of value in the bike combined with the iFit app. There should be introduction and setup rides, but there are not. That is a quarter star.  It is still very easy to get the hang of the equipment and to start riding,  The bike has enough options and adjustments to make it comfortable, the app is easy to navigate, the experience is fairly immersive and it is a great alternative when the outdoors are not accessible.  
Top critical review
57 people found this helpful
Worked perfectly for a day, then nothing but problems
By tracy on Reviewed in the United States on October 27, 2020
Well, where do I start? How about with the bad news. Like others have stated, the bike is awesome. You get a great workout with the automatic incline/resistance set for you. Unfortunately, that lasted 1 day for me. Since then, I've experienced random reboots, frozen screens, and failure to load the iFit software. In the past 6 weeks, I have spoken to Nordictrack/iFit through emails and chats about 7 times. I was told that the problem might be a controller board which would be ordered for me. That was back in September. As of today (October 27th), I'm still waiting for that part. I've also been asked to factory reset the console. I've done that so many times I can reset it while wearing a blindfold. I was also emailed instructions on how to remove the iFit software and reinstall it. When I did that, the bike worked for about a week. Now, the software no longer loads. Due to this, the bike is stuck in an incline position and the resistance is also stuck on a higher level than I use. I am unable to lower the incline or resistance with the handlebar controls so at this point, the bike is pretty much useless. Each time I start a new support ticket, I receive a similar response that they are sorry that the part replacement is taking longer than expected and suggest that I reset the console again. The problem is, Nordictrack is still manufacturing these bikes so apparently they have enough parts. I should note that at the end of September, I received a call from a local repair company who is contracted to repair Nordictrack equipment The tech I spoke to didn't think that the problem was with the controller board. He also said that it is not uncommon for Nordictrack to take a long time to send out replacement parts and wished me luck in getting the part. Now, for the good news. Thank God I purchased this bike on Amazon. They stand behind the products they sell! I was able to get it returned even though the return window closed a few days ago. Now my big dilemma is whether to order another Noridctrack (thinking I received a "Lemon") or cut my ties with them altogether and go with the Peloton. The reason I didn't go with the Peloton originally was because of the auto incline/resistance during workouts and the worldwide bike rides that Nordictrack offers. If Peloton would come out with something similar, I wouldn't hesitate to go with them. Note to Nordictrack: If you respond to this review, please don't patronize me by leaving your "canned" response of thanking me for the review to help you improve the customer experience. Just sent the replacement parts (on a timely basis) when people need them so they can get back to using their $2.000 bike! Update....11/16/20.... I've had my new bike for about a week now. The difference is like night and day. Once I set up the new bike, I immediately noticed that the monitor was just a bit different. In additional to the normal stats that are on the top of the screen, there are also additional settings on either side of the screen. There are buttons on the left side of the screen that can control the incline and buttons on the right side that can control the resistance. I never had these buttons on my old monitor so I'm not sure if that was part of the problem with the old bike or it was something else. And yes, I was current on software updates for the old bike. The bike now works flawlessly and what one would expect on a high end bike. For those that are having problems with the software, keep contacting Noridctrack/IFit until your problem is resolved. I did notice that when I would respond to an email from them, they would never follow up on my email. The only way I could get them to respond was to create a new support ticket which would then prompt them to email me. Good luck and happy riding!

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