sixthreezero Around The Block Cruiser

I got this bike for my daughter because she loves the style, with cruiser handlebars and 7 gears. For most of you who order this bike, you will probably give it a 4 or 5-star review because assuming they give you the right bike with the right pieces, it is fairly easy to assemble, looks nice and works pretty well. I will say after having the bike a while I notice that the bike seat and handlebars will get loose and you really need to tighten the heck out of them and will still loosen over time. The bad- I got the bike, and the delivery only took 3 days, amazing! I started constructing the bike and when I was putting on the front wheel something did not seem right the brakes were not aligning right. After further inspection I noticed that the wheel I was given was not the right size, the bike I ordered had 26” wheels and the front wheel I got was 24”. So I call SixThreeZero to inform them of the error. They tell me they can get me a new wheel and should have it in a month,…. a month. I had got this for my daughters 14th birthday and a month was going to eat 1/3 of the summer she could be enjoying biking. After thinking a bit I was like wait I can order a whole new bike and get it in 3 days. So I say “How about I return this bike and just order a new one. I see it on Amazon and I can get it in 3 days” After customer service did some checking with their parts people, “you know what we can get you the new wheel next week.” I thought ok this is not great but probably easier than trying to return this bike, plus I already have it all built it, just need the front wheel. So I said “ok”. They emailed me that an order was made and I was able to check the order online. Upon checking the order a couple days later to see where my wheel was I noticed they did not enter my address correctly with transposed numbers in my street number (*sigh) so call them to have it corrected. They can correct it but because it was already out it will be delayed a couple days. Ok… I concede a couple more days. So after 7 days I do get a package. “Hooray!” it is my new wheel. I open the package and indeed it is the right size wheel “rim”, but what about the rest of it…? I mean did they think I just needed the rim and not the tube and tire? Ok maybe I could have been more clear but shouldn’t the people work there know how their bikes are shipped out, you know with the like the whole rim with tube and tire on the rim and even partially inflated I might add?? Ok time for another phone call. “Hello- yes I got the rim/ hub of the wheel, but I did not get the tube or tire of the wheel. To be clear I need the whole wheel, this time also noting it needs to be in the same style as the back tire on my bike as I don’t want them to be mismatched.” To be fair I have talked to customer service (now several times) there and they have been polite enough, but I am starting to get frustrated. So another order in , I wait a couple of days and see my order is still not out for delivery, after several online chats and phone calls asking why my order is not out, (also each time they say “oh we show the wheel delivered”,,” “no that was the other incomplete wheel, you will see there is another order right..” At some point they let me know it will go out in a couple of days, and I was like “You have got to be kidding me I ordered this bike two and a half weeks ago and still do not have a full bike, .. plus some further frustrated language nothing crude” Was able to get a call back and yes they would ship it out that day, you know just several days after they told me they were shipping it before. A couple of days go by , and this time got the whole wheel, it fit and everything and my daughter was able to enjoy her new bike. As a bonus I still have a 24” wheel and 26” rim in my garage so if they mess up your order and you need a 24” wheel probably faster to just reach out to me, lol.