Top positive review
4 people found this helpful
Excellent manufacturer customer service saved the day.
By William1982 on Reviewed in the United States on January 10, 2020
I like this treadmill more than I thought I would, but mostly because of the customer service I received from the manufacturer and the versatility of the machine itself.I did have an issue with the machine that I ordered that was a bit frustrating. The remote control would not communicate with the treadmill (or the tredmill wouldn't receive communications from remote) even after receiving a complimentary replacement remote from both Amazon and the manufacturer. To be honest I found the quality of the remote itself lacking, however, the comment from the manufacturer to make good on the problem was a pleasant surprise. They went above and beyond to make sure that the tredmill in the end worked how I expected. After spending some time with me trouble shooting over the phone, they shipped me out a replacement remote. When that didn't work they shpped out a brand new tredmill at no cost to me. The replacement arrived very quickly... within a day or two.The tredmill itself works well, though I still find the automatic speed function a little difficult to use at times. What I like most is its versatility. I use the tredmill most every day and find it plenty sturdy enough for my 220+ lbs frame to run or walk on with out any noticeable flex in the platform. The design also lends itself well to use at a desk, which is where i ultimately decided to use it while I am working.Even after having the small issue initially, I wouldn't hesitate to order again knowing that the customer service from the manufacturer is pretty darn good. Ultimately, I am very happy with the purchase.
Top critical review
Not happy
By jerry casteel on Reviewed in the United States on September 1, 2021
Remote works half the time it’s too heavy to move around and the plastic is flimsy would not buy again
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