Top positive review
429 people found this helpful
Great little treadmill for the price [AND A GREAT SELLER!]
By D Haney on Reviewed in the United States on July 19, 2022
UPDATE: So we had our treadmill for a little over a year and it had still been doing great until one day we noticed a rip in the belt. I contacted their customer support as we were still within warranty and they were absolutely amazing! It was a simple matter of providing them with a copy of our receipt (a screenshot of the purchase from our Amazon account) and a photo of the issue and within the next day they notified us they were sending out a full replacement! They were responsive, followed up to every email in a timely manner, and did not hassle us about the process like I’ve had some other companies do. They simply stood by their word and honored the warranty. Can’t ask for better than that. Not only is this a good product (it was still functioning well, I feel a rip in the belt could happen to anyone) but an honest, fair, responsive company that you can absolutely feel safe about purchasing from. Can’t say enough good things. Ten stars for these guys. If you’re on the fence, rest assured this company will take care of you if you need them. Wanted to try this thing out a bit before reviewing but it has not disappointed. It was easy to assemble and not too heavy. It folds up and down like a dream (see video). It’s true it’s not the same heavy duty treadmill you’ll find in a gym but we weren’t looking for that. It’s quite small when folded and easy to move around (it has wheels). We thought we’d store it in the garage when not in use but it turns out it’s small enough we’ve been able to leave it in a corner of the living room. I will say that when my husband uses it- who is much larger/more muscular than me and works out harder than I do- you can kind of see where it’s limits would be as far as what it can take. That said, it’s held up nicely for both of us. If you’re planning to practice for a marathon and straight up run on it for hours and hours, it might not have what you need. But for us, who just want something affordable that we can both use at home, with our differing workout levels, that will fit in the house nicely and be easy to maneuver, this is a stellar machine for the price and exactly what we were hoping for. Happy with this purchase and looking forward to using it for quite some time.
Top critical review
46 people found this helpful
DO NOT BUY FROM THIS COMPANY!!!
By Sequoia on Reviewed in the United States on January 6, 2024
I purchased this Sept 13th 2022. I used in twice in 2022 and though to myself when do you really have time to work out. I packed it right back up in the box and set it aside for whenever I decided I was going to be 100% committed to a real diet and exercise plan. Now it's 2024. I got rid of all the junk, created a plan, purchased gear and pull the treadmill out knowing this is going to be the year. Started exercising Jan 1st, 2024 60 mins every day. On day 3 I even surprised myself doing 90 mins thinking I was doing it to it. Now it's day 5 and with 10 mins left of my 60 minute treadmill workout the treadmill started to give out and now does not accelerate speed anymore. I'm completely upset! This is ridiculous!!!!! Update: 1/15/2024 I been back and forth with Sarah Dalisay through the customer service email support@serenelifehome.com. I've been asked to submit all my information, provide video and explanations just to be advised that this company will not stand behind their products. I advised, As a consumer, I expect the treadmill I purchased from this company to have a lifespan of 10 years, rather than just lasting for 5 days of use. Despite the treadmill being out of warranty for 2 years, it would still be deemed a manufacturing defect. A treadmill should not malfunction and abruptly stop functioning during a workout. The company explicitly disclaims any responsibility or endorsement for the products being sold or advertised by third-party companies, which is deemed unacceptable. Therefore, providing a refund, credit, or replacement would be an appropriate solution to address the product's lack of integrity. I don't even want any money... I want what I paid for to work or be replaced!!! Who pays Almost $300.00 for a treadmill to only last 5 times of use!!! ....and the response I get is oh well it's company policy. NOBODY.... I MEAN NOBODY BUY A TREADMILL FROM THIS COMPANY THE ARE CROOKS WILL RIP YOU OFF AND TAKE YOUR HARD EARNED MONEY!!!
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