Top positive review
11 people found this helpful
Great rack for the price
By Dave on Reviewed in the United States on August 12, 2019
I use this rack for basic home gym workout routines and it seems to hold up quite well. It arrived in a beat up box that had a hole in it. Because of this, the fastener back was ripped and washers fell out of it onto the floor near my doorway. Miraculously, I gathered all of the washers and fasteners before I began assembly and they were all accounted for. It took me about 2 hours to assemble. To avoid frustration, you will want to use a 17mm and 18mm socket set and adjustable pliers and throw away the "tools" that come with it. If you have bad eyesight, you'll need to get out the magnifying glass for the assembly instructions. I'm not sure why couldn't they print this on larger paper-stock. Once you have it assembled, I would recommend weighing it down and anchoring to a floor/subfloor if at all possible. Overall, there were no issues with assembly. Everything went together very well; no mismatched holes or stripped screws. There were a few dings and paint scraps on the structure due to the shipping, but after a few months of use, it will have dings and scratches on the paint anyway, so it wasn't a big deal for me. In my opinion, the safety bars feel sturdy. The best feature is the landmine attachment.
Top critical review
12 people found this helpful
Absolutely TERRIBLE customer service
By Sarita on Reviewed in the United States on March 26, 2021
I waited for a very long time to post this, to give Sunny a chance to remedy the biggest issue I has with this rack. They claim that the rack holds 2" Olympic plates and it doesn't. I was super excited to have the extra weight to hold the rack more firmly for my bar work. I contacted the company when I discovered that my plates didn't fit, which was right after inojt it together because I had already purchased many of my plates. It took several weeks to hear back and then they told me that they would send another set of holders (new and improved) that would actually fit my plates. They sent A SINGLE holder that was THE SAME EXACT SIZE. Ultimately, I ended up ordering a separate plate holder and asked them to reimburse me for that, since I bought this model (which was more expensive than the other I was considering) because of the plate holders. That was weeks ago and I have yet to hear back from them. The rack itself is decent, but with some of the ABSOLUTE WORST customer service I have ever experienced, I will never purchase or recommend anything from this company and will write reviews everywhere possible to ensure everyone know what they are getting into if they purchase anything from this company. Oh, and I also asked for an actual phone number to call to talk to someone and that wasn't provided either. If you are looking for a rack, I would suggest any other than this one. Who wants to not be able to have dependable customer service when making an investment in health and fitness?
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