ATN X-Sight-4K, 3-14x Pro Edition Scope

It had to happen somewhere down the line... After 11 years of Amazon membership, I finally hit the worst manufacturer/seller ever. Ladies & Gentlemen: ATN. I got this scope for Father's Day, mainly because of the features it promises, but I found this product to be unreliable. Right out of the box, firmware update did not work. Shipped with firmware already updated? I'll never know. They'll never tell me. But I assumed it was, so I started using it. Third day of use, IR illuminator broke. I called ATN, and they sent me a new one in 3 days. That was fast & good, however, I never got to use it because I had already installed on the scope one of my own illuminators. The interface is friendly and the buttons are easy to use. Focus is not clear when you zoom more than 8 in day mode. Obidion App and WIFI worked well, and so did picture and video functions. Battery life is good. Zero in worked well too, but needed recalibration often. SMF red light prevented the compass from working. (I chatted with an ATF "optic specialist" about this issue, who admitted he had no idea about how to fix it). Range finder function never gave me a decent reading. I didn't use the ballistic calculator feature, so I couldn't say. I used night vision at short range for pest control purposes (25, 30 yards or so) and it worked just fine. This thing needs a complete and detailed user manual, which is not provided. Rings are cheap and have to be adjusted with a screw driver (rings with clamps for quick connection are sold separately). IR illuminator is cheap and low quality. Battery charging cable is good quality, but no charger is provided. The scope comes with no lids, which is unacceptable at this price range. This thing is very heavy, so you better watch the weigh of your rifle... Since I got it, I just used the scope a few times in the last 4 or 6 weeks. 5 days ago was the last one. I turned it off and hooked the cable to charge the battery. I turned it on while charging in order to check it was charging (there is no charging indicator when the device is off), but the interface was gone. Just the screen on. No zoom, no focus, no interface. Nothing. Tried to contact ATF again. The scope does not deliver what it promises, but the worse thing is ATN. They do not care about customers. You chat, it takes an eternity and they end up telling you to call the 1 800 #. I called the number, no one ever answered. I called Amazon and through their intervention, they finally answered, asking me to fill in a form at their website so they will email me a return label. So I did. ATN website promised they would send me a return label within 24 hours... That was 5 days ago. The second day after filing my return claim, the guy on the chat said: "It's taking 2 business days to email you the return label now because of the COVID. So, I waited 2 days, but no return label was sent to me. Then, I called again, I chatted, I called again, and again, and again. No answer, no answer, no answer. I got upset. I wanted my money back. I called Amazon again and even though my return window had been closed 2 weeks ago, they accepted the return as long as I paid a restocking fee, which I did gladly because it would end this nightmare with ATN, a company that does not care about customers. THANK YOU AMAZON!!