Segway ES1 Fold Electric Scooter Renewed

EDIT: 2018.08.05 I finally figured out the cause of the handle pole shaking + creaking noise issue that the Repair center couldn't answer. There should be 2 rubber pieces inside the folding mechanism (check photo 3-5) and they happen to fall out very easily. When these pieces are gone, the handle will shake back and forth, and cause creaking noise like no tomorrow. As far as I know, there is no way to buy these from online so I suggest you SPAM the customer service and ask them to send it via mail. Make sure you SPAM them because even if you do, they probably won't bother to check their inquiries unless you're lucky. Too bad I figured this out only after I switched to Xiaomi M365. (ES1 is sold) I wish you all good luck. Ps. ES1 and ES2 were discontinued by manufacturer due to having so many defects and issues. Ones that are being sold are just left over clearances of third party sellers (not Ninebot US) with no guarantee of functionality. EDIT: 2018.07.12 I've been trying to contact the service center since the last update, and the very last thing I've heard from them was to wait for their response and never heard a word again. I SUGGEST YOU NOT TO BUY THIS PRODUCT IF YOU WANT AN AFTER SERVICE. EDIT: 2018.05.24 After 4 months of use, the scooter started to make rattling/creaking noise in the rear brake when on the run. So, I sent in the scooter for free repair under 1-year warranty to the repair center located in Michigan. After about a month I received the scooter back. Unfortunately, the original issue was only partly resolved and more problems came along after "repair service". The first thing I noticed when I received the scooter was that the re-assembly process by the technicians were not done properly. 1. The plastic assemblies which covers the front fork weren't installed properly so they won't fully close (photo 1) 2. Not only that they left the warranty warning sticker un-replaced, they also misplaced the cover on the front side of the pole. This was originally installed in the back of the pole just under the charging port. Why would any professional install something like warranty sticker on the very visible/noticeable part of their product? Perhaps, their technicians aren't professionals. (photo 2) 3. Most importantly, the entire handle/pole assembly began to shake back and forth even when the folding mechanism is fully locked. I can tell you this scooter is NOT durable but lack of proper service makes this product even worse. As of now, I'm trying to get in touch with the "Vice President of Global Service" of Segway as well as the repair center but they both aren't responding. ORIGNAL REVIEW: 2018.01.10 I originally planned on bringing Xiaomi M365 from China, because it's so expensive in the states. However, no airlines offer lithium battery this big on the plane. Besides, the charger requires 220v - Type I plug. Then, all of the sudden, I was lucky enough to find this product on Amazon and was able to buy it at very reasonable price (0.3k Mula) I've been riding this for about a month and I absolutely love it. The only cons is that the footplate catches too much foot prints because the material is not only bright grey, but also made of anti-slip kind rubber. Furthermore, the foot brake makes the weirdest sound once in motion, and sprays dust all over the board from scratching the tire to create friction. So I only use the electric brake on the handle. Other than that, this scooter has exceeded my expectation. I think I saved almost $100 of Uber money within a month lol.