SAS JAGUAR SOLID BLACK STOCK XBOW 175LB

After receiving this crossbow I soon realized how that I would have issues with it. First, the bow itself is secured to the main housing with inadequate parts, that will eventually fail. Second, the string is held by a plastic part at both ends of the bow. After firing the crossbow for the first time, one of the plastic parts failed by breaking, to which the string that was secured to it got damaged. I sent a message to Southland through their website contact form. Well, I received an email response from Southland asking that I use their customer support contact form in order for assistance. I sent another message and after a week we did not hear anything. We tried the phone listed on their website but got a voicemail because it was full. Sent another message to them asking for a better contact number. We got a better number and called them to explain our issues with the damaged bow. They asked for pictures of the damaged pieces to confirm what we were talking about. They then told us that they would send us replacement parts but several weeks later we have not heard or received anything!!! We decided to send it back to Amazon and get a refund.. Send it back because they don’t keep their promises!