12 Ft Jump N Dunk Basketball Trampoline
$248.46
$339.95
27% off
Reference Price
Condition: New
Color: Camo
Top positive review
10 people found this helpful
Product and Customer Service is BEST IN CLASS!!
By ameeks72 on Reviewed in the United States on August 31, 2018
We purchased a 12 foot trampoline with the enclosure net and basketball hoop add-on last year and have been very pleased with it. The assembly was relatively easy with 2 people. You'll need someone with a little strength to help attach the springs but other than that, it was assembled in about 1-2 hours. Our 8 year old daughter and 12 year old son really enjoy jumping on the trampoline - and let me tell you - we really enjoy watching them because they sleep better at night! Last week, my daughter slipped and fell into the net causing one of the net support bars to snap and the safety net to rip. She was unharmed as the safety net served it's purpose! Despite the incident, the trampoline is very sturdy. We feel this was likely circumstantial to our situation rather than poor quality of the product. This afternoon, we emailed Skywalker to inquire about our warranty for replacing the enclosure net and connected support bar. Our Customer Service Representative was fantastic. Not only did she respond within 15 minutes, she explained that the bar would be replaced but the enclosure net was out of warranty. However, she then offered to move forward and replace the net as a one-time courtesy. Furthermore, she had already ordered the parts and said they'd be shipped from their warehouse today and at that time she'd email me with the tracking information. In Summary... 4 * * * * easy to assemble, high quality product, neighbors wished they would have bought the one we have - Skywalker 5 * * * * * Fun - kids love it and use the basketball net 5 * * * * * Fair pricing. We highly recommend investing in the enclosure net. 5 * * * * * AMAZING customer service! Absolutely TOP NOTCH! It's always easy to give negative feedback but all too often, many customers do not share their positive feedback. As a result, we will absolutely consider shopping with Skywalker again and we highly recommend their product and business model, which is best in class.
Top critical review
1,038 people found this helpful
VERY Dangerous Safety Issue! Once Corrected, All Is Well
By Macho Grande on Reviewed in the United States on November 9, 2017
I have owned this trampoline for about a year and a half now. Let me say that my young daughter and son love this trampoline. This story could have been MUCH different however and I feel lucky that there was not a serious/permanent injury or death. We had owned this for about a year with no problems. Last spring my 9 year old daughter was jumping on it just like always when one of the metal supporting legs worked itself out of the post. With each jump, the metal leg was moving further under the trampolines jump surface. One it was under it, it was just a matter of moments... My daughter jumped closer and closer to that side (she could not see that anything was underneath) until finally when she was right by it, the post went clean through the jump surface, exposing the metal post! Imagine what would have happened if a child were jumping or flipping and landed on that thing... it could have gone right through a person! I was horrified to think how close my kids were to a life-changing event. As soon as that happened, I drilled metal screws through each and every leg and post so this can never happen again. My kids were scared of the trampoline for a while after a while and reassurance they were back at it. The kids said that it has a different feel to it as well after the new screws were in... A little tighter and they like that. Now... As far as the trampoline goes, here is my review on that: Overall I am very happy that I purchased it. The kids love it and have spent a LOT of time on it. The basketball hoop idea is nice, but really, it did not last anywhere near the first season. The cushion around the posts lasted one season at best. I went to the hardware store and purchased a similar but better product and it still looks new after the 2017 season. The blue material that covers the springs has held up, ok although is torn in several areas with regular use. The trampoline is a bit noisy / squeaky while the kids jump but that doesn't cause any issues. The zipper has help up perfect and still works like new. The net, where it connects to the top of the posts didn't stay connected like I hoped. Another modification and it has stayed up fine. If it were not for the incident with the leg I would have rated this 5 stars. I still hate to think of what 'could have' happened though.
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