Classic Messenger Bag

I was initially impressed when I first received this bag a week ago. However, after using it for a few days I have decided to return it. I have since replaced it with the Timbuk2 Command TSA-Friendly Messenger Bag, which has a much better pocket and carrying handle design (but not as nice carry-strap design). Cons: 1. The inner pockets are only located on the front inside face of the bag. There are two narrow "pencil" pockets in the center that are 2-in wide and 5-in high and two slightly larger pockets on each side of the "pencil" pockets that are 4-in wide and 5-in high and are too narrow and too shallow to hold anything useful. I could not fit my wallet nor my laptop mouse in any of these interior pockets. I eventually used one of the two internal water bottle pockets for the mouse. There is a zipper pocket behind these where I eventually put all of the loose items that should have otherwise fit in the outer pockets. 2. The outer pockets are also only located on the front outside face of the bag. There is one open pocket that is 6-in wide by 6-in high, one zipper pocket over it that is 6-in wide by 5-1/2-in high, and a Napoleon side zipper pocket that is 9-in wide by 6-in high behind both of these. The outer pockets were the only pockets that were large enough to hold my normal-sized wallet. But with my wallet inside the front zipper pocket the other front pockets were not very useful because they were right behind the wallet and the wallet put too much pressure on the other two pockets for them to be used for anything thicker than a USB thumb drive. 3. Because of the poor distribution of pockets, the bag was front-heavy and kept falling forward on its face, even with a laptop stowed in the back slot of the bag. 4. Every time you lift the front flap you get to listen to the sound of tearing Velcro. 5. The low profile grab handle is too far down the back making you have to search for it to grab the bag as it is falling forward (due to the bag being too front-heavy). 6. I ordered the small size bag and it did not come with the cross-strap as it should have, which indicates a quality-control problem. Pros: 1. The bag is very light in weight. 2. The outside Napoleon zip pocket was ideal for holding my checkbook for quick access. 2. The quick-release cam strap release was really nice and worked very smoothly and intuitively. It allows the strap to extend to a length greater than what I need and when pulled upwards it hides the excess strap length conveniently. 3. I liked the recessed quick-release buckle snaps on the underside of the flap. 4. I ordered the Diablo version and, for my tastes, I think that it is a beautiful bag. 5. Timbuk2 customer support was very helpful in replacing the missing cross-strap within two days of my phone call to them. Suggestions for improvement: 1. Widen and deepen the size of both the interior and exterior pockets to make them able to hold and conceal larger items. The front pocket area could be extended by 4-inches in width and 1 to 2 inches in height. 2. Put pockets in the face of the inside divider to distribute the load better. Put pockets on the outside back of the bag. 3. Remove one of the pencil pockets and use that space to make the pockets to either side of it a usable width. Deepen the interior pockets. 4. Either replace the low profile grab handle with a handle like you have on the Timbuk2 Command TSA-Friendly Messenger bag or move it to the top of the bag.