FitDesk v2.0 Desk Exercise Bike with Massage Bar

Let me start by saying that I've been in contact with customer service, and my rating may change depending on whether my problem gets resolved. The bike was easy enough to assemble, though I think the tool it comes with is a little difficult to use for some parts of the assembly. The drawer came broken (as in it was in several pieces and unusable), but I guess that's not a big deal since it doesn't stop the bike from working. I got the bike assembled, and I was super excited to start using it! The desk part is big enough for my laptop, but not a mouse. That's not a big deal to me, but I figure some people may not want to use the mouse pad on the laptop. Anyway, the first hour or so of use everything was perfect. Then it started making a noise. I would describe it as a thump. I don't call it a click because it sounds deeper than that. It feels like something in the casing is hitting every time the right pedal reaches the back part of its rotation. I contacted customer service regarding this issue, and I got a response the following morning. The representative asked for a video of the sound and my order number, which I sent to him later that day when I got home from work and school. The following morning, he responded telling me to loosen the screws in the casing and push it backwards because the noise was caused by the wheel rubbing against the plastic of the casing. I tried this, but it didn't help. I have contacted customer service again asking for the next step, and I re-explained the noise that the bike is making. I don't think the representative really understood that the noise isn't a consistent rubbing noise (which is odd since I sent a video and the sound is obvious). I emphasized that it sounds like something is hitting inside and that it isn't a scraping sound. Hopefully customer service will get back to me and help me get this sound to go away! I will also say that the customer service hours seem a little odd. When you send an e-mail, you get an automatic reply saying they'll respond soon and usually within 2 to 4 hours. However, the times that I've received a response from customer service, it's been around 10 in the morning, and even responding around 12:30, I don't hear back for the rest of the day. I know within 24 hours is still a good response time, but then I feel like the automatic email shouldn't lead you to believe that you'll receive help in 2 to 4 hours. That being said, I really hope that this issue gets resolved. The bike is a great idea, and for the hour or so that it was working fine I really enjoyed it. It felt sturdy and fairly comfortable, though I think the seat will take some getting used to if I want to use it for longer periods of time. I will try to update this review as I continue to work with customer service to resolve the issue! UPDATE 3/31/2015: Sorry it's taken me so long to update this! I was hoping to have more to say. Unfortunately, I haven't been using the bike much because I can't really take it to work, and I'm still in college so I'm in classes a lot. Last I heard from customer service, they suggested that the noise would go away on its own once the band had time to "settle." He suggested 3 hours of use alternating pedaling forward and backward. I've used it longer than that total, and the noise persists. It only occurs when pedaling forward, so pedaling backward isn't as obnoxious! I keep hoping the noise will go away because I didn't really want to work with their customer service any more. The guy didn't seem very helpful. I'd previously sent him a video of the sound, and yet with that last recommendation he asked for a video (as if I'd never sent one). It just didn't feel like I was getting anywhere with him, so I figure I'll just deal with the clunking! I still like the idea of the bike (though I think for extended use I'll need to look into getting a seat cushion - that thing can make me sore!), but I really wish there'd been a better way to fix this issue!