Razor MX650 Dirt Electric-Powered Dirt Bike

We ordered the Razor MX650 for our son for Christmas. We followed the instructions thoroughly but much to our disappointment, as we were bringing both sons Razors in on Christmas Eve night... the 650 would NOT work. It was dead as a door nail; although it had charged for 15 hours and the light was green on the charger. We were stressed and trying to figure out why it wasn’t working and worried that our sons Christmas morning would be ruined because it wasn’t working. We ended up watching videos on YouTube trying to troubleshoot.. which ended up with us having to take this entire bike apart to see what’s going on with the battery or whatever.... and that was no easy task. After figuring out how much we had to take off to get to the battery (because none of that had to be done when putting it together initially) - we were well over an hour and a half in to trying to figure it out... when we get it apart, we noticed that there was two connections not connected at all - the one from the power switch to the battery.. then notice that there were several screws missing as well.. the battery wasn’t fastened down with a screw... there was another control panel or module that also wasn’t secure with a screw that was obviously needed. Paying $700 for something to come in like this is completely ridiculous. Your company completely failed to put it together correctly, costing us a lot of time and stress... Too high of a price to pay for such difficult issues. Not to mention the construction of the bike - every little screw that we had to remove was literally a different size, hex or Phillips head, hard as hell to get into spots to remove them all, etc. And we shouldn’t have even had to do this anyways. Again, paying the price we paid, this is just ridiculous. We are very disappointed.